What is MOHRE in UAE and What Are Its Services
Introduction to MOHRE in UAE
The MOHRE in UAE, also known as the Ministry of Human Resources and Emiratisation, is the primary government body responsible for overseeing labor regulation in UAE. Formerly known as the Ministry of Labour, MOHRE plays a vital role in shaping the employment landscape across the country. It serves as a central authority ensuring fair labor practices, protecting workers’ rights, and guiding employers in adhering to UAE’s labor laws.
One of the key roles of MOHRE in UAE is to implement and enforce employment standards that align with the nation’s economic vision. This includes regulating work permits, labor contracts, dispute resolution mechanisms, and occupational safety standards. By doing so, MOHRE in UAE ensures that both employers and employees are operating within a legal and ethical framework that promotes productivity and fairness.
For businesses, understanding the procedures and compliance requirements set by MOHRE in UAE is crucial for sustainable operations. Whether you’re hiring local talent or international workers, following the guidelines of the UAE labor authority is mandatory. Employers must register with MOHRE in UAE to obtain labor quotas and maintain proper employment records as required by the Ministry of Human Resources and Emiratisation.
For employees, MOHRE in UAE provides protection from exploitation and guarantees minimum labor rights, such as fair wages, working hours, and timely contract renewals. Workers can also raise complaints or labor disputes directly through MOHRE in UAE platforms, ensuring their voices are heard and their rights upheld.
In conclusion, MOHRE in UAE is not just a regulatory body but a key player in promoting labor harmony, economic growth, and workplace justice. Both employers and employees benefit significantly from engaging with and understanding the services provided by this essential government authority.
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Understanding MOHRE in UAE: Mission and Vision
The MOHRE in UAE, or the Ministry of Human Resources and Emiratisation, serves as the cornerstone of the nation’s labor framework. Its mission is to regulate the labor market, enhance its flexibility, productivity, and competitiveness, and empower Emiratis while attracting and retaining global talents.
At the heart of the MOHRE in UAE‘s mission is the creation of a balanced labor market. This involves implementing labor market policies that promote fair employment practices, ensure workers’ rights, and foster a conducive environment for both employers and employees. By doing so, the ministry aims to increase the participation of UAE nationals in employment and attract international talent.
The vision of the MOHRE in UAE is to establish a competitive labor market that empowers Emiratis and attracts global talents. This vision aligns with the broader goal of enhancing the UAE’s human capital and promoting Emiratisation, a strategic initiative aimed at increasing the employment of UAE nationals in the workforce.
Strategically, the MOHRE in UAE focuses on several key objectives:
- Enhancing labor market competency and ease of doing business to boost productivity in priority economic sectors.
- Ensuring workers’ well-being by providing a safe, flexible, and attractive work environment.
- Attracting and empowering talents through efficient services and digital infrastructure.
- Promoting flexible, proactive, and innovative practices within the labor system.
Understanding the mission and vision of the MOHRE in UAE is crucial for both employers and employees. It provides insight into the ministry’s commitment to fostering a dynamic and inclusive labor market that supports the nation’s economic growth and social development.
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Core Functions of MOHRE in UAE
The MOHRE in UAE, or the Ministry of Human Resources and Emiratisation, serves as the central authority overseeing the nation’s labor market. Its core functions encompass labor law enforcement, employment contract regulation, and workforce development, ensuring a balanced and dynamic employment landscape.
Labor Law Enforcement
A primary responsibility of the MOHRE in UAE is the enforcement of labor laws to protect the rights of both employers and employees. The ministry ensures compliance with Federal Decree-Law No. (33) of 2021, which governs labor relations in the private sector. Through regular inspections and monitoring, MOHRE addresses violations such as delayed wage payments, unsafe working conditions, and unauthorized employment practices. The ministry also provides mechanisms for resolving labor disputes, offering mediation services to facilitate amicable settlements.
Employment Contract Regulation
The MOHRE in UAE plays a pivotal role in regulating employment contracts. It mandates that all employment agreements align with standardized templates that outline job responsibilities, compensation, working hours, and termination clauses. Employers are required to register these contracts with MOHRE, ensuring transparency and legal compliance. The ministry also oversees the modification and renewal of contracts, adapting to changes in job roles or company structures.
Oversight of Work Permits and Labor Cards
Managing work permits and labor cards is another critical function of the MOHRE in UAE. The ministry issues various types of work permits, including those for temporary, part-time, and freelance employment. It ensures that workers possess valid labor cards, which serve as official identification and authorization for employment within the UAE. MOHRE’s digital platforms facilitate the application, renewal, and cancellation processes, streamlining administrative procedures for employers and employees alike.
Employment Classifications
The MOHRE in UAE categorizes occupations and skill levels to better align the workforce with the country’s economic needs. This classification system aids in workforce planning, allowing for targeted training programs and recruitment strategies. It also informs the issuance of work permits, ensuring that employees meet the qualifications required for their designated roles.
Workforce Development and Skill Enhancement
Beyond regulatory functions, the MOHRE in UAE is committed to workforce development and skill enhancement. The ministry implements initiatives aimed at upskilling the labor force, such as vocational training programs and partnerships with educational institutions. These efforts are designed to increase the employability of UAE nationals and residents, fostering a competitive and adaptable workforce. MOHRE also promotes Emiratisation, encouraging the integration of Emirati citizens into the private sector through incentives and support programs.
In summary, the MOHRE in UAE serves as a comprehensive authority managing various aspects of the labor market. Its functions in labor law enforcement, employment contract regulation, and workforce development are integral to maintaining a fair and efficient employment environment. By understanding and engaging with MOHRE’s services, employers and employees can contribute to a thriving and equitable labor market in the UAE.
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Key Services Offered by MOHRE in UAE
The MOHRE in UAE (Ministry of Human Resources and Emiratisation) plays a pivotal role in regulating the labor market, ensuring fair employment practices, and safeguarding workers’ rights. Its comprehensive suite of services addresses various aspects of employment, from work permits to labor dispute resolution and workforce development.
Work Permit Services
The MOHRE in UAE facilitates the issuance, renewal, and cancellation of work permits for employees across different sectors. Employers must possess a valid trade license and submit applications through authorized channels. The ministry offers various types of work permits, including those for UAE nationals, GCC citizens, and foreign workers, each tailored to specific employment scenarios. Ensuring compliance with the Wages Protection System (WPS) is a prerequisite for obtaining and maintaining these permits.
Labor Dispute Resolution
Addressing labor disputes is a critical function of the MOHRE in UAE. The ministry provides mechanisms for resolving conflicts between employers and employees through mediation and legal channels. Employees can file complaints regarding issues such as unpaid wages, unfair dismissal, or contract violations. The MOHRE investigates these complaints and facilitates resolutions, ensuring that both parties adhere to the UAE’s labor laws.
Wage Protection System (WPS)
To ensure timely and full payment of wages, the MOHRE in UAE implements the Wage Protection System. This electronic salary transfer system mandates that employers pay their employees through approved financial institutions, promoting transparency and accountability. Non-compliance with the WPS can result in penalties and restrictions on obtaining new work permits.
Occupational Health and Safety
The MOHRE in UAE enforces occupational health and safety standards to maintain safe workplaces. Employers are obligated to provide a safe and appropriate work environment, adhering to guidelines outlined in Federal Decree Law No. 33 of 2021. The ministry conducts inspections and offers resources to ensure compliance with these standards, aiming to reduce workplace accidents and promote employee well-being.
Emiratisation Programs
Promoting the participation of UAE nationals in the private sector is a strategic objective of the MOHRE in UAE. Through Emiratisation programs like NAFIS, the ministry offers incentives and support to companies that hire and train Emirati citizens. These initiatives aim to increase the employment rate of UAE nationals, enhance their skills, and integrate them into various industries, contributing to the nation’s economic diversification.
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MOHRE’s Digital Platforms and Accessibility
The MOHRE in UAE (Ministry of Human Resources and Emiratisation) has embraced digital transformation to enhance service delivery and accessibility for both employers and employees. Through its e-services and mobile applications, MOHRE offers a range of online labor services in the UAE, streamlining processes and ensuring efficient communication.
MOHRE E-Services Portal
The MOHRE in UAE provides a comprehensive e-services portal accessible via its official website. This platform allows users to:
- Apply for, renew, or cancel work permits.
- Register labor complaints and track their status.
- Access labor contract information and employment records.
- Submit inquiries and receive timely responses.
These MOHRE e-services are designed to facilitate seamless interactions between the ministry and its stakeholders, promoting transparency and efficiency in labor-related matters.
MOHRE Mobile Application
The MOHRE in UAE has developed a user-friendly mobile application available on both iOS and Android platforms. The MOHRE mobile app offers a suite of services, including:
- Viewing and downloading labor contracts.
- Filing salary complaints and other labor-related issues.
- Checking work permit status and company information.
- Accessing FAQs and latest news updates.
The app also features a ‘Support’ section, enabling users to initiate instant video calls with MOHRE representatives during official working hours, providing real-time assistance for various inquiries.
Online Platforms for Inquiries and Complaints
The MOHRE in UAE offers multiple channels for submitting inquiries and complaints:
- Customer’s Voice system on the MOHRE website.
- Call Center at 600590000, available 24/7 with multilingual support.
- Live Chat feature on the website for immediate assistance.
- Email correspondence via [email protected].
- MOHRE Mobile App, which includes features for submitting and tracking complaints.
These platforms ensure that users can efficiently communicate with the ministry, receive support, and resolve labor-related issues promptly.
In summary, the MOHRE in UAE has significantly enhanced its digital infrastructure to provide accessible, efficient, and user-centric services. By leveraging MOHRE e-services and the MOHRE mobile app, stakeholders can navigate labor processes with greater ease and confidence.
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Specialized MOHRE Centers and Their Roles
The MOHRE in UAE (Ministry of Human Resources and Emiratisation) has established several specialized centers to streamline labor-related services, enhance awareness of labor laws, and ensure the welfare of workers. These centers—Tasheel, Tawjeeh, Tadbeer, and Twafouq—play pivotal roles in supporting both employers and employees across the UAE.
Tasheel Centers: Streamlining Labor Processes
Tasheel centers, operating under the supervision of the MOHRE in UAE, are designed to simplify labor-related processes for employers and employees. They offer a range of services, including:
- Issuance and renewal of work permits.
- Processing labor contracts and amendments.
- Handling sponsorship transfers and cancellations.
- Facilitating the registration of establishments and PRO services.
By promoting a paperless environment and enabling online transactions, Tasheel centers enhance efficiency and reduce the need for physical visits to government offices.
Tawjeeh Centers: Educating on Labor Laws
Tawjeeh centers, meaning “guidance” in Arabic, are initiatives by the MOHRE in UAE to educate employers and workers about labor laws and rights. Their services encompass:
- Conducting mandatory training sessions for workers in skill levels 3 to 5.
- Distributing informational materials in multiple languages.
- Providing guidance on employment contracts, occupational safety, and dispute resolution.
These centers aim to foster a harmonious work environment by ensuring all parties are informed of their rights and responsibilities.
Tadbeer Services: Managing Domestic Worker Welfare
Tadbeer centers, licensed by the MOHRE in UAE, specialize in the recruitment and management of domestic workers. Their comprehensive services include:
- Recruitment and placement of domestic workers across 19 categories.
- Processing visas, renewals, and cancellations.
- Providing training and upskilling programs for domestic workers.
- Ensuring compliance with health and safety regulations.
By offering standardized contracts and monitoring employment practices, Tadbeer centers uphold the rights and welfare of domestic workers.
Twafouq Centers: Mediating Labor Disputes
Twafouq centers serve as dispute resolution hubs under the MOHRE in UAE. They are responsible for:
- Receiving and reviewing labor complaints.
- Mediating between employers and employees to resolve conflicts amicably.
- Referring unresolved cases to the judiciary for further action.
These centers aim to provide timely and fair resolutions to labor disputes, maintaining stability in the labor market.
In summary, the MOHRE in UAE has established these specialized centers to ensure efficient labor processes, educate stakeholders, safeguard worker welfare, and resolve disputes effectively. By leveraging the services of Tasheel, Tawjeeh, Tadbeer, and Twafouq centers, the ministry reinforces its commitment to a balanced and fair labor environment in the UAE.
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MOHRE’s Role in Promoting Emiratisation
The Ministry of Human Resources and Emiratisation (MOHRE) in UAE plays a pivotal role in advancing Emiratisation—a strategic initiative aimed at increasing the participation of UAE nationals in the private sector workforce. This policy not only seeks to empower Emirati citizens but also to foster economic diversification and sustainable development within the country.
Understanding Emiratisation and Its Significance
Emiratisation refers to the UAE government’s policy of integrating Emirati nationals into the private sector employment landscape. Historically, the UAE’s private sector has been predominantly staffed by expatriates, leading to a disparity in employment opportunities for local citizens. Recognizing this imbalance, MOHRE in UAE has implemented measures to ensure that Emiratis have equitable access to job opportunities, thereby promoting social inclusion and national identity.
The significance of Emiratisation extends beyond employment equity. By cultivating a skilled and competitive Emirati workforce, the UAE aims to reduce its reliance on foreign labor, enhance economic resilience, and ensure long-term national prosperity. This initiative aligns with the broader vision of transforming the UAE into a knowledge-based economy.
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MOHRE’s Programs and Incentives to Encourage Hiring of UAE Nationals
MOHRE in UAE has launched several programs and incentives to facilitate the integration of Emiratis into the private sector:
- Nafis Program: This federal initiative offers financial support, including salary subsidies and training programs, to encourage private companies to hire Emirati nationals. Nafis aims to enhance the competitiveness of Emiratis in the job market and bridge the gap between public and private sector employment opportunities.
- Mandatory Emiratisation Targets: MOHRE has set specific Emiratisation quotas for private sector companies, particularly those with 50 or more employees. These companies are required to increase their Emirati workforce by a certain percentage annually, ensuring progressive integration of nationals into various industries.
- Incentives and Penalties: To promote compliance, MOHRE offers incentives such as reduced fees and priority in government contracts to companies that meet or exceed Emiratisation targets. Conversely, non-compliant companies may face penalties, including fines and restrictions on business operations.
- Training and Development Programs: MOHRE collaborates with educational institutions and training centers to provide skill development programs tailored to the needs of the private sector, ensuring that Emirati job seekers are well-prepared for available roles.
Impact of Emiratisation on Economic Diversification and National Development
The Emiratisation initiative significantly contributes to the UAE’s economic diversification strategy. By integrating Emiratis into various sectors such as finance, technology, healthcare, and tourism, the country reduces its dependence on oil revenues and fosters a more resilient economy.
Moreover, Emiratisation enhances social cohesion by empowering citizens to actively participate in the nation’s development. It also addresses youth unemployment by creating career pathways for young Emiratis, thereby ensuring a sustainable and inclusive economic future.
In conclusion, MOHRE in UAE’s commitment to promoting Emiratisation is instrumental in shaping a balanced and dynamic labor market. Through strategic programs and policies, MOHRE ensures that Emirati nationals are integral contributors to the country’s ongoing growth and prosperity.
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How to Engage with MOHRE in UAE
Engaging with the Ministry of Human Resources and Emiratisation (MOHRE) in UAE is essential for both employers and employees to ensure compliance with labor laws and to address any workplace concerns. MOHRE in UAE offers multiple channels for communication, complaint submission, and access to services, facilitating a transparent and efficient labor market.
Contacting MOHRE in UAE
MOHRE in UAE provides various avenues for individuals to reach out for assistance or inquiries:
- Call Center: You can contact MOHRE’s 24/7 call center at 600590000 for general inquiries and assistance.
- International Call Center: For international inquiries, dial +971 68034000.
- Email: Send your queries to [email protected] for detailed information or support.
- WhatsApp: MOHRE in UAE also offers support via WhatsApp at 600590000.
- Online Chat: Access the live chat feature on the MOHRE website for real-time assistance.
- Social Media: Reach out through MOHRE’s official social media channels:
- Instagram: @MOHRE_UAE
- YouTube: MOHREUAE
- X (formerly Twitter): @MOHRE_UAE
- LinkedIn: Ministry of Human Resources and Emiratisation
Submitting Labor Complaints and Inquiries
MOHRE in UAE has streamlined the process for submitting labor complaints to ensure swift resolution:
- Online Submission: Visit the MOHRE website and navigate to the ‘Add Complaints’ section. Fill out the required information, including details about the complaint and the parties involved.
- MOHRE Smart App: Download the MOHRE UAE mobile application, available on both iOS and Android platforms. The app allows users to submit complaints, track their status, and access various services.
- Labor Claims and Advisory Call Centre: Dial 80084 to speak directly with a representative who can guide you through the complaint submission process.
- Service Centers: Visit any MOHRE-approved service center to submit a complaint in person. Staff at these centers can assist with documentation and provide guidance on the process.
Once a complaint is submitted, MOHRE in UAE typically investigates and attempts to resolve the issue within 14 days. If an amicable settlement is not reached, the case may be referred to the competent court for a decision.
MOHRE Service Center Locations and Operating Hours
MOHRE in UAE operates several service centers across the country to facilitate in-person assistance:
- Abu Dhabi Headquarters: Located on Sultan Bin Zayed the First Street.
- Dubai Office: Situated on Tunis Street.
Operating hours for these centers are:
- Monday to Thursday: 7:30 AM to 3:30 PM
- Friday: 7:30 AM to 12:00 PM
For a comprehensive list of service center locations, visit the MOHRE contact page.
Engaging with MOHRE in UAE through these channels ensures that labor-related concerns are addressed promptly and efficiently, upholding the rights and responsibilities of all parties involved in the employment sector.
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Conclusion: The Significance of MOHRE in UAE’s Labor Landscape
The Ministry of Human Resources and Emiratisation (MOHRE) in UAE stands as a cornerstone in shaping the nation’s labor ecosystem. Through its comprehensive policies and services, MOHRE in UAE ensures the establishment of a balanced and dynamic labor market that aligns with international standards.
Central to MOHRE’s impact is its commitment to labor market regulation. By enforcing the Federal Decree-Law No. 33 of 2021, MOHRE in UAE provides a legal framework that governs employment relationships, ensuring clarity and fairness for both employers and employees . This legislation underscores the ministry’s role in fostering a transparent and equitable work environment.
Employee rights protection remains a pivotal aspect of MOHRE’s mission. The ministry offers various channels for workers to voice concerns and seek redress, thereby promoting a culture of accountability and respect within workplaces. Such mechanisms not only safeguard individual rights but also contribute to overall workforce satisfaction and productivity.
Furthermore, MOHRE in UAE actively collaborates with stakeholders to enhance workforce competitiveness. Initiatives like the UAE Labour Market Observatory provide valuable insights into labor trends, enabling informed decision-making and strategic planning . These efforts reflect MOHRE’s dedication to continuous improvement and adaptability in a rapidly evolving economic landscape.
In essence, MOHRE in UAE plays an instrumental role in cultivating a labor market that is fair, efficient, and responsive to the needs of all participants. Employers, employees, and policymakers are encouraged to engage with MOHRE’s resources and services to ensure compliance, support, and mutual growth. By doing so, they contribute to a resilient and prosperous UAE labor market.
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Frequently Asked Questions (FAQs) on What is MOHRE in UAE and What Are Its Services
MOHRE in UAE stands for the Ministry of Human Resources and Emiratisation. It is the federal authority responsible for regulating labor relations, ensuring employee rights, and implementing employment policies in the United Arab Emirates.
MOHRE in UAE provides services including work permit issuance, labor contract management, wage protection, labor dispute resolution, and initiatives promoting Emiratisation.
You can reach MOHRE in UAE through their call center at 80060, email at [email protected], or visit their official website: www.mohre.gov.ae.
To file a complaint, you can use the MOHRE website, mobile app, or call center. Provide necessary details and documentation. MOHRE will mediate between parties and, if unresolved, may refer the case to the labor court.
The WPS is an electronic salary transfer system ensuring timely and full payment of wages to employees through approved financial institutions, enhancing transparency and compliance.
MOHRE in UAE promotes Emiratisation by setting employment quotas for UAE nationals, offering incentives to companies, and providing training programs to enhance the employability of Emiratis.
This scheme provides financial support to insured employees who lose their jobs due to reasons beyond their control, helping them during their job search period.
Employers can register through the MOHRE eServices portal by providing company details, trade license, and other required documents to obtain a labor establishment card.
Penalties may include fines, suspension of services, and legal actions depending on the severity and nature of the violation.
You can track your complaint status via the MOHRE website, mobile app, or by contacting their call center with your complaint reference number.
MOHRE oversees the standardization and registration of labor contracts, ensuring they comply with UAE labor laws and protect both employer and employee rights.
Yes, MOHRE handles disputes between domestic workers and their employers, providing mediation and legal guidance as per UAE labor regulations.
‘Tawteen’ is a program aimed at increasing Emirati participation in the private sector by offering job matching services, training, and incentives for employers hiring UAE nationals.
MOHRE conducts inspections, audits, and monitors employer practices to ensure adherence to labor laws, taking corrective actions when necessary.
MOHRE provides SMEs with guidance on labor law compliance, access to training programs, and incentives for hiring Emirati nationals.
Yes, certain services like work permit issuance and labor contract registration have associated fees, which are detailed on the MOHRE website.
Employees can access their labor contract information via the MOHRE eServices portal or mobile app using their personal credentials.
Employers must apply for renewal through the MOHRE portal before the permit’s expiration, ensuring all requirements and fees are met.
Yes, MOHRE offers various training and upskilling programs to enhance the competencies of the workforce, aligning with market demands.
MOHRE investigates complaints regarding delayed salaries and can impose penalties on employers, ensuring employees receive their due wages.
The ‘Midday Break’ prohibits outdoor work during peak heat hours (12:30 PM to 3:00 PM) in the summer months to protect workers from heat-related illnesses.
Yes, expatriate workers have the right to file complaints with MOHRE regarding labor disputes or violations of their employment rights.
Employers must submit a cancellation request via the MOHRE portal, ensuring all dues are settled and necessary documentation is provided.
MOHRE sets regulations and conducts inspections to ensure safe working conditions, providing guidelines and training for workplace safety.
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