Travel and Tour Agency in Dubai

Introduction: A Travel and Tour Agency in Dubai

Dubai, known for its opulence and allure, has cemented its position on the global tourism map. With a myriad of captivating attractions, this city beckons millions of tourists each year, making it a prime location for establishing a travel and tour agency in Dubai. If you’re an aspiring entrepreneur with a vision of success in the tourism sector, Dubai presents an abundance of opportunities. Here’s a comprehensive guide on how to kickstart your travel and tour agency in Dubai.

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Travel and Tour Agency in Dubai

Dubai’s tourism industry has flourished over the years, attracting travellers worldwide. To capitalize on this flourishing sector, it’s crucial to establish a robust foundation for your travel and tour agency in Dubai. With its investor-friendly environment, Dubai allows 100% ownership of businesses by expatriates, and the recent regulatory changes have further simplified the process.

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Types of Tourism Licenses in Dubai

In Dubai, there are three main types of tourism licenses, each catering to specific activities and services within the tourism sector:

  1. Inbound Tour Operator License: This type of license is suitable for businesses that focus on organizing and managing tours and activities within Dubai for international tourists. Inbound tour operators create and sell travel packages, and arrange accommodations, transportation, and guide services for tourists visiting Dubai.
  2. Outbound Tour Operator License: Outbound tour operators in Dubai are authorized to organize and sell travel packages, tours, and activities that take residents and tourists from Dubai to international destinations. They handle logistics such as booking flights, accommodations, and activities for outbound travellers.
  3. Travel Agent License: A travel agent license allows businesses to sell travel-related services and products. This includes selling airline tickets, booking accommodations, arranging transportation, and offering travel insurance. Travel agents may operate both offline and online, providing tourists and residents with a wide range of travel services.

The type of license you choose for your tourism business will depend on the specific activities you plan to offer. It’s essential to determine your business model and the scope of services you intend to provide to select the most suitable tourism license for your venture.

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Steps to Obtain a Tourism License

Obtaining a tourism license in Dubai involves several steps to ensure that your business complies with all legal requirements and regulations. Here’s a general overview of the steps to obtain a tourism license:

1) Business Activity and Planning:

  • Determine the type of tourism license you need based on your business activities (Inbound Tour Operator, Outbound Tour Operator, or Travel Agent).
  • Develop a comprehensive business plan that outlines your services, target market, pricing strategy, and marketing approach.

2) Company Formation:

  • Choose a suitable company structure (e.g., LLC or Free Zone company) for your tourism business.
  • Reserve a trade name for your company. Ensure it aligns with naming conventions and is available for registration.

3) Documentation:

  • Prepare the necessary documents, which typically include:
    • Passport copies of shareholders/partners
    • Articles of Association (for LLC)
    • Business plan detailing your tourism activities
    • Proof of initial capital investment
    • No Objection Certificate (NOC) from relevant authorities

4) License Application:

  • Submit your tourism license application to the Department of Economic Development (DED) or the respective free zone authority if you are setting up in a free zone.
  • Pay the required license fees and application fees.

5. Approvals and Permissions:

  • Depending on your tourism activities, you may need additional approvals or permits from relevant authorities. For instance, approvals from Dubai Tourism and Commerce Marketing (DTCM) are often required.

7) Office Space:

  • Arrange for suitable office space as per your business requirements. Ensure it meets DED or free zone regulations.

8) Bank Account:

  • Open a corporate bank account for your tourism business. You will need this for financial transactions.

9) Visa and Labor Approvals:

  • Obtain visas for yourself and your employees, if applicable. This may include submitting medical tests, Emirates ID applications, and other required documents.
  • Apply for labor approvals and work permits for your staff through the Ministry of Human Resources and Emiratisation (MOHRE).

10) Final Inspection:

  • DED may conduct a final inspection of your business premises to ensure compliance with regulations.

11) License Issuance:

  • Once all approvals are obtained, and requirements met, your tourism license will be issued.

12) Promotion and Marketing:

  • Start marketing your tourism services to attract customers and clients.

13) Ongoing Compliance:

  • Ensure that you continue to meet all legal and regulatory requirements for your tourism business. This includes renewing licenses and permits as required.

Please note that specific requirements and processes may vary depending on your chosen business structure (mainland or free zone) and the type of tourism services you plan to offer. It’s advisable to consult with a business setup consultant or legal expert in Dubai to guide you through the process and ensure a smooth application for your tourism license.

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Required Documents for a Tourism License

Obtaining a tourism license in Dubai requires the submission of various documents to ensure that your business complies with the legal and regulatory requirements set by the Department of Economic Development (DED) or the relevant free zone authority. The specific documents you need may vary depending on the type of tourism license you are applying for (Inbound Tour Operator, Outbound Tour Operator, or Travel Agent), your business structure, and other factors. Here are the typical documents required for a tourism license in Dubai:

Trade Name Reservation Certificate:

  • A document confirming that you have reserved a unique trade name for your tourism business. This ensures that your business name adheres to naming conventions and is available for registration.

Passport Copies:

  • Passport copies of all shareholders, partners, and company directors. These copies should be clear and valid.

Business Plan:

  • A comprehensive business plan outlining your tourism activities, target market, marketing strategy, pricing structure, financial projections, and operational details.

Proof of Capital Investment:

  • Evidence of the initial capital investment required for your chosen business structure. This may include bank statements or financial guarantees.

No Objection Certificate (NOC):

Office Lease Agreement:

  • A copy of the lease agreement for your office space. Ensure that the location complies with DED or free zone regulations regarding office premises.

Medical Fitness Certificate:

  • Some visa applicants may need to provide a medical fitness certificate. This requirement typically applies to those seeking a UAE residency visa.

Criminal Record Certificate:

  • A certificate confirming that you have a clean criminal record. This may be required for visa applications.

Visa Application Documents:

  • If you plan to sponsor visas for employees or dependents, you’ll need to submit additional documents, including passport copies, passport-sized photos, and visa application forms.

NOC from Current Sponsor (if applicable):

  • If you or any of your partners are currently sponsored by another employer in the UAE, you may need an NOC from your current sponsor to establish a new business.

Additional Permits and Approvals (if required):

  • Depending on your specific tourism activities, you may need additional permits or approvals from relevant authorities. For example, approvals from the DTCM for certain tourism-related services.

It’s important to note that the document requirements may change over time and can vary based on your unique circumstances. Therefore, it’s advisable to consult with a business setup consultant or legal expert in Dubai to ensure that you have the most up-to-date information and that you submit all the necessary documents correctly and in a timely manner. This will help expedite the process of obtaining your tourism license in Dubai.

Commercial Activities Permitted

When you obtain a tourism license in Dubai, you gain the legal authority to engage in a range of commercial activities related to the tourism and travel industry. These activities are designed to facilitate various aspects of the travel and tourism sector, catering to the diverse needs of tourists and travellers. Below, you’ll find a list of commercial activities typically permitted under a tourism license in Dubai:

  1. Travel Agency Services: As a licensed travel agency, you can offer a wide range of travel-related services. This includes organizing and selling travel packages, both domestic and international, to individuals and groups. You can arrange flights, accommodations, tours, and transportation for your clients.
  2. Inbound Tour Operator Services: An inbound tour operator specializes in organizing and managing tours and activities within Dubai and the UAE for tourists coming from other countries. This can include sightseeing tours, desert safaris, and cultural experiences.
  3. Outbound Tour Operator Services: Outbound tour operators focus on arranging travel packages and vacations for residents and tourists in Dubai who wish to explore international destinations. This includes booking flights, accommodations, and activities abroad.
  4. Tour Guide Services: You can provide licensed tour guides who offer expert knowledge and commentary during tours and excursions, enhancing the overall tourist experience.
  5. Hotel and Accommodation Booking Services: Facilitate hotel reservations and accommodations for tourists, whether they are booking directly or through your agency.
  6. Transportation Services: Offer transportation services for tourists, including airport transfers, car rentals, chauffeur-driven vehicles, and shuttle services.
  7. Ticket Sales: Sell tickets for various tourist attractions, events, theme parks, museums, and other entertainment venues.
  8. Travel Insurance Services: Provide travel insurance options to your clients, ensuring they have coverage for unforeseen circumstances during their travels.
  9. Visa Assistance Services: Assist tourists with visa applications and processing, helping them obtain the necessary travel permits for their chosen destinations.
  10. Cruise Booking Services: If your tourism business is located near a port, you can offer cruise booking services, allowing tourists to explore destinations via cruise ships.
  11. Adventure and Sports Tourism: Organize adventure and sports-related activities such as water sports, desert adventures, and extreme sports experiences for adventure-seeking tourists.
  12. Health and Wellness Tourism: Arrange wellness retreats, spa packages, and medical tourism services for tourists seeking health and wellness experiences.
  13. Cultural and Heritage Tours: Curate cultural and heritage tours, enabling tourists to explore the rich history and traditions of Dubai and the UAE.
  14. Event Management: Organize and manage special events, conferences, and exhibitions, which may include corporate meetings, weddings, and other gatherings.
  15. Language Services: Provide translation and interpretation services to accommodate tourists who speak different languages.

It’s important to note that the specific activities you can engage in may vary depending on the type of tourism license you hold (Inbound Tour Operator, Outbound Tour Operator, or Travel Agent) and the approvals you obtain from the Department of Tourism and Commerce Marketing (DTCM) or other relevant authorities. Always ensure that your business operations comply with local regulations and licensing requirements to offer a seamless and enjoyable experience to tourists visiting Dubai.

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Advantages of a Tourism Business in Dubai

Starting a tourism business in Dubai offers numerous advantages due to the city’s strategic location, rapid growth, and flourishing tourism industry. Here are some key advantages:

  1. Booming Tourism Industry: Dubai is one of the world’s top tourist destinations, with millions of visitors annually. The tourism industry continues to grow, providing ample opportunities for new businesses to thrive.
  2. Diverse Tourist Attractions: Dubai offers a wide range of attractions, from iconic landmarks like the Burj Khalifa and Palm Jumeirah to cultural experiences, desert adventures, and luxury shopping. This diversity attracts tourists with varied interests.
  3. Steady Influx of Tourists: Dubai’s strategic location as a global transit hub ensures a constant flow of tourists from around the world, making it a year-round tourism destination.
  4. Investor-Friendly Environment: Dubai provides a business-friendly environment with minimal bureaucracy and regulations that promote foreign investment. The government has introduced several initiatives to support startups and SMEs, making it easier to establish and grow your tourism business.
  5. Tax-Free Environment: Dubai offers a tax-free environment for businesses. There is no corporate income tax, personal income tax, or value-added tax (VAT) on most tourism services.
  6. World-Class Infrastructure: Dubai boasts state-of-the-art infrastructure, including modern airports, hotels, and transportation systems, ensuring tourists have a seamless and comfortable experience.
  7. Safety and Security: Dubai is known for its exceptionally low crime rate, making it a safe destination for tourists from around the world.
  8. Innovation and Technology: Dubai is at the forefront of technological advancements, allowing tourism businesses to integrate cutting-edge solutions like smart tourism services, mobile apps, and AI-driven customer experiences.
  9. Cosmopolitan City: Dubai’s cosmopolitan culture welcomes people from diverse backgrounds, making it an ideal destination for international tourists. This diversity can be leveraged to offer specialized services.
  10. Options for Different Budgets: Dubai caters to tourists with varying budgets. You can offer a wide range of tourism services, from budget-friendly options to luxury experiences.
  11. Accessibility: Dubai International Airport is one of the busiest in the world, connecting the city to almost every corner of the globe. This accessibility is a significant advantage for tourism businesses.
  12. Government Support: The Dubai government actively supports and promotes the tourism industry. Initiatives such as Dubai Tourism’s various campaigns and incentives for businesses contribute to the industry’s growth.
  13. Expo 2020 Dubai: Dubai hosted Expo 2020, a major international event that attracted millions of visitors and contributed to the city’s reputation as a global tourism hub.
  14. Networking Opportunities: Dubai’s vibrant business community and numerous industry events provide ample opportunities to network, collaborate, and grow your tourism business.
  15. Quality of Life: Dubai offers an excellent quality of life for residents and entrepreneurs, making it an attractive destination for business owners.

Starting a tourism business in Dubai allows you to tap into a thriving market with a diverse range of opportunities. However, it’s essential to conduct thorough market research, comply with local regulations, and provide exceptional services to stand out in this competitive industry.

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Why Choose Alfazone for Business Setup

Alfazone is your ideal partner for business setup in Dubai. With extensive experience and a deep understanding of the Dubai business landscape, we offer expert guidance to turn your travel and tour agency dream into a reality. Our professionals can navigate the complex regulatory framework, ensuring a smooth and efficient setup process. Let us help you seize the incredible opportunities in Dubai’s thriving tourism industry. Contact us for starting your travel and tour agency in Dubai.

Calculate your Travel Agency License Cost in Dubai

Starting a travel agency in Dubai involves various costs and fees. To help you plan your budget accurately, our experts have developed a specialized calculator. This tool takes into account all the necessary expenses, including initial approval fees, trade name reservation fees, Tasheel fees, approval from Dubai Tourism Authority fees, Dubai Civil Aviation approval fees, company immigration card fees, and local service agent & PRO services fees. By using our calculator, you can get a precise estimate of the total cost required to obtain your travel agency license in Dubai. This valuable resource ensures that you have a clear understanding of your financial obligations when embarking on your journey to establish a successful travel agency in this thriving destination.

Your path to success begins here.


In conclusion, starting a travel and tour agency in Dubai is a promising venture, given the city’s remarkable tourism sector. With the right guidance and support, you can establish a successful business and become a part of Dubai’s incredible growth story. Choose Alfazone as your partner, and embark on your journey to success in the tourism industry.

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